Frequently Asked Questions

Orders & Shipping

Where do you ship from?

All orders ship from the Chicago area.

How long does shipping take?

Most in-stock items ship out in 3–5 business days. During big drops or holidays, it may take a little longer. Once your order ships, you’ll receive a tracking number by email.

Do you ship internationally?

Right now we primarily ship within the United States. If you’re outside the U.S. and want to place an order, contact us and we’ll see what we can do.

How do I track my order?

Once your order is fulfilled, you’ll get an email with a tracking number. If you didn’t receive it, check spam first, then reach out with your name and order number.

Products & Sizing

How do your shirts and hoodies fit?

Most tees run true-to-size with a regular fit. Hoodies have a slightly roomier fit. If you’re between sizes and want a looser, street-style look, we recommend sizing up.

Will you restock sold out items?

Some core logo items may restock, but many drops are limited runs tied to specific events (like Dreamfest 3). Once those pieces are gone, they may not come back.

What’s the quality like?

We focus on heavy-feel garments, bold prints, and pieces that can handle long event days, smoke, and real wear. If there’s ever a quality issue, contact us and we’ll work with you to fix it.

Dreamfest 3 & Events

Can I buy Dreamfest 3 tickets online?

No. Dreamfest 3 tickets will be sold at the gate only. There are no online ticket sales for entry at this time.

Where is Dreamfest 3?

Dreamfest 3: World War 3 will take place in Calera, Alabama. The exact address and layout will be released closer to the event date.

Do you offer a livestream?

Yes, we’re planning an official “Live From the Trenches” livestream for Dreamfest 3 so people who can’t travel can still tap in. Details, pricing, and schedule will be posted on the Dreamfest 3 page once finalized.

Is merch available at the event?

Yes, we normally bring event-exclusive pieces and core Dreamteam gear to Dreamfest events. However, sizes and styles are limited, so ordering online ahead of time is the best way to secure exactly what you want.

Returns & Exchanges

What is your return policy?

All sales are generally final. However, if there is a problem with your order (wrong item, wrong size shipped, or damaged on arrival), contact us within 7 days of receiving your package and we’ll review it.

Can I exchange for a different size?

Exchanges depend on inventory. If we have the size you need in stock, we’ll do our best to help. Customer is responsible for return shipping unless the mistake was on our end.

My item arrived damaged. What do I do?

Take clear photos of the damage and your packing slip, then contact us as soon as possible. We’ll review and work on a solution, which may include a replacement or store credit.

Payments & Contact

What payment methods do you accept?

We accept major credit and debit cards, and other payment options offered at checkout through Shopify.

How can I contact you about an order?

Use the contact form on our website or email us with your full name, order number, and a brief description of the issue. We’ll get back to you as soon as we can.

How do I become a vendor, sponsor, or media?

Visit the Dreamfest 3 page for vendor, sponsor, and media information. There you’ll find links to apply or submit an inquiry for the upcoming event.